The Technology, Strategy and People Powering Business
What Just
Happened
Come Curious. Leave Informed. The tech, strategy and people powering the biggest businesses - 130+ episodes with the executives, founders and operators running retail and tech. No spin, no BS, no slop.
Latest episodes
Straight from the feed
01
Oct 29, 2026
AWS: Agentic Commerce_ How AI Is Reshaping Retail and Brand Strategy
AWS’s Aparna Galiasso discusses how agentic commerce is reshaping retail and brand strategy, recorded at Shoptalk Fall 2026 in Nashville. For retail and tech leaders, the conversation highlights how this shift is forcing brands to redefine their technology and data infrastructure.
02
Oct 27, 2026
WAYFAIR: What Makes Wayfair Work?
Adam Sinoway, VP of Global Head of Category Management for Wayfair, discusses how the retailer offers a broad product assortment and new options as trends and seasons change. For retail and tech leaders, the conversation offers insight into how Wayfair keeps its selection evolving.
03
Oct 27, 2026
QVC GROUP: Winning on Tik Tok, Social Commerce Reinvention
Krystyna Taheri, SVP of Social Commerce at QVC Group, discusses how the television shopping powerhouse became TikTok Shop's Seller of the Year in a live interview from Shop Talk Fall Nashville 2026. The conversation puts a heritage retailer’s social commerce reinvention in focus for retail and tech leaders.
04
Oct 22, 2026
SHARKNINJA: Inside SharkNinja’s Consumer Cult: How CX, AI, and UGC Drive Double-Digit Growth
Michelle Crossan-Matos, Chief Brand and Experience Officer at SharkNinja, explains why consolidating CX, call centers, and creative operations under Brand has been a primary growth driver. For retail and tech leaders, the conversation highlights how organizational alignment connects customer experience and brand operations to growth.
05
Oct 20, 2026
MARS Snacking’s CDIO Abhijit Dasgupta is redefining enterprise ROI, ditching fragmented AI tools, and doubling down on physical experiences.
Mars Snacking’s Abhijit Dasgupta joins Christine Russo to discuss redefining enterprise ROI, moving away from fragmented AI tools, and doubling down on physical experiences. For retail and tech leaders, the conversation puts these priorities in the context of his oversight of sales, marketing, retail, and digital commerce.
The newsletter
Come Curious. Leave Informed.
Weekly intel from the show - what shipped, what broke and what it means for retail and tech.
Sign up for the newsletterListen and follow