130+ episodes on air
The technology and business conversations executives are actually having - with Microsoft, JPMorgan Payments, SharkNinja, Mars Snacking, Publicis Sapient, Zoom and more.
Showing 104 of 104 in the feed
Oct 22, 2026
In conversation with Michelle Crossan-Matos, Chief Brand and Experience Officer at SharkNinja. The conversation breaks down why consolidating CX, call centers, and creative operations under the Brand
ListenOct 20, 2026
In the latest episode of the podcast, we sat down with Abhijit Dasgupta, SVP Global Demand, Digital Data and Analytics, and Chief Digital Information Officer at Mars Snacking. Abhijit oversees sales,
ListenOct 19, 2026
Did you know AI doesn’t just exist in the cloud-it starts deep in the ground? At the Reuters Momentum AI 2026 Conference in Austin, Texas, Christine Russo sits down with Paul Huet, Chairman and CEO of
ListenOct 4, 2026
The next shopper at checkout may not be a person. Agents are starting to do the searching, comparing, and recommending, which means brands now have to win over software before they ever reach a human.
ListenSep 1, 2026
In this conversation Sue McMahon and Christine Russo discuss: Why "Autonomy" is a Dirty Word in Retail (And How AI Fixes It): Merchants and planners naturally resist "black-box" decision-making, as co
ListenAug 10, 2026
My Favorite Quote of the Show:“ It's our secret sauce that we've been using as a differentiator always. So that's what now is op- in open that we can actually help enterprise adapt that at a very diff
ListenJul 30, 2026
This interview is about transformation. And your you to undersand that you can transform your startup, your career, your projects. When you think you've hit a wall, you can pivot. This is exactly what
ListenJun 26, 2026
Velia Carboni has been CTO of SharkNinja for two years. In that time she has overhauled the company's core infrastructure, built a data foundation that puts analytical power directly in business users
ListenJun 15, 2026
Episode title:Accenture's Amal Benichou on New Luxury, the Cans and Cannots, and What the Data Actually Shows Show notes: Luxury is under pressure. The dream is intact but the curtain came down. Custo
ListenMay 28, 2026
alesforce is under pressure. The commerce landscape is shifting fast, agentic channels are rewriting how products get discovered and purchased, and platforms that don't adapt risk being left behind. N
ListenMay 23, 2026
If your brand is sitting around waiting to just launch another product, you are already behind. With Toy executives running fashion companies like Richard Dickson, I wanted to sit with Teresa Stack Pe
ListenMay 20, 2026
What Just Happened | Justin Honaman, Global Head of Retail, Restaurants & Consumer Goods at AWS For retailers looking to get more of an understanding of Agentic Commerce, this discussion lays it out.
ListenMay 18, 2026
What Just Happened | Episode Recap Christine Russo sits down with Lisa Pisano, Chief Revenue Officer at Knitwell Group, and Heather Gruccio, EVP/Chief Merchandising Officer at Ann Taylor, to talk abou
ListenApr 15, 2026
What Just Happened | Episode Recap Christine Russo sits down with Juan Hernandez Campos, COO of Happy Returns, a UPS company, to dig into one of retail's most expensive and underappreciated problems:
ListenApr 1, 2026
Why You Need to Listen: Klarna’s Evolution with Milton Pappas In this episode of What Just Happened, creator Christine Russo sits down with Milton Pappas of Klarna to pull back the curtain on how a "b
ListenMar 31, 2026
In this episode of What Just Happened, creator Christine Russo sits down with Paul Toms, the Chief Marketing Officer of Wayfair, to dissect the home retailer’s remarkable return to growth. After a cha
ListenJan 25, 2026
Christine Russo sits down with James Hughes, Retail CTO at Verizon Business, for an onsite conversation recorded at NRF 2026, unpacking how AI, network infrastructure, and immersive technologies are a
ListenJan 20, 2026
What Just Happened went to NRF 2026 in New York City. Christine Russo sat down live at the RELEX booth with Greg Wilson, VP of Field Strategy at RELEX Solutions, to unpack how AI in retail is finally
ListenJan 20, 2026
What Just Happened headed to CES 2026 in Las Vegas. and Christine Russo sat down live on-site with Nathalie Gaveau, Chief Client Officer at Publicis Sapient, to talk about what it really means to move
ListenDec 15, 2025
AX. Agentic Experience. This is the phrase I am taking into 2026, and it is where I open my final show of the year. Christine Russo sat down with Jonathan Arena, CEO of New Generation AI and trykepple
ListenNov 24, 2025
Michaela Wessels CEO and Co-Founder of Style Arcade joined Christine Russo to break down what is arguably one of the most persistent and costly gaps in fashion retail: the inability to forecast at the
ListenNov 14, 2025
Christine Russo, host and creator of What Just Happened, continues to explore brand marketing strategies that work in a retail everywhere world. Russo selected her guest Jenny Coates to discuss the no
ListenOct 30, 2025
Christine Russo sits with Anja Sadock of TrusTrace. Anja traced the company’s origins back to an activist effort in India, where the founders witnessed firsthand the environmental toll of textile manu
ListenSep 26, 2025
Christine Russo, host of What Just Happened, sits down with Kelsey Ayres, Director of Product Management at Amazon for Buy with Prime and Multi-Channel Fulfillment. Together they explore how Amazon is
ListenSep 26, 2025
Christine Russo, host of What Just Happened, sits down with Jonathan Siboni, founder and CEO of Luxury Insight, often described as the “Bloomberg for luxury.” Together they explore the crossroads faci
ListenSep 24, 2025
Christine Russo, Chief Content Officer of What Just Happened, sits with Dave Anderson, Vice President of Product Marketing at ContentSquare. In this episode, Russo and Anderson explore the balance bet
ListenSep 21, 2025
Christine Russo, host and creator of What Just Happened, sits with Ethan Chernofsky of Placer.ai. Placer.ai was built with privacy at its core. From its 2018 launch, the company avoided collecting per
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On this episode of What Just Happened, host Christine Russo sits down with retail veteran Matt Marcotte to unpack leadership, culture, and the very human side of running iconic brands. Russo keeps the
ListenAug 16, 2025
Christine Russo, host of What Just Happened sits with Sean Tucker, brand marketing expert, for a thoughtful conversation on what it truly takes to build enduring brands in today’s volatile media and c
ListenAug 8, 2025
Christine Russo, host of What Just Happened, sits Astrid Wendlandt, founder and editor of Miss Tweed, the independent luxury and fashion media brand. Wendlandt shares her motivation for launching Miss
ListenAug 7, 2025
Christine Russo, host of What Just Happened, sat with Michael Della Penna, Chief Strategy Officer at InMarket, to unpack the evolution of consumer behavior and what it means for modern marketers. Dell
ListenJul 16, 2025
On this episode of What Just Happened, the host and creator Christine Russo welcomes Melissa Minkow, Global Director of Retail Strategy at CI&T, to explore the intersection of consumer behavior, retai
ListenJul 6, 2025
In this episode of What Just Happened, Christine Russo interviews Rich Taylor, a China-based international trade executive, for an in-depth discussion on the real-time implications of tariffs, U.S.-Ch
ListenJun 16, 2025
Christine Russo, host and creator of What Just Happened, interviews Tim Ringel, CEO of Meet the People, a full-funnel advertising agency collective challenging the traditional holding company model. R
ListenJun 16, 2025
Christine Russo sits down to interview Regina Ye, CEO and co-founder of Topsort, on What Just Happened: Regina Ye discussed how Topsort was founded by three engineers to democratize big tech ad infras
ListenMay 30, 2025
Christine Russo, host of What Just Happened, sat down with James Denman, a brand strategy and marketing leader for luxury and fashion brands. Russo and Denman explored how brand marketing is evolving,
ListenMay 30, 2025
Christine Russo, host of What Just Happened, sits down with Mike Jacobs to discuss key shifts in marketing strategy and brand authenticity in today’s evolving landscape. In addition to these talking p
ListenMay 19, 2025
Christine Russo, creator of What Just Happened, sits with Matt Merrilees, CEO of Global-e, to explore how cross-border ecommerce is being reshaped by rising tariffs, regulatory shifts, and the demand
ListenMay 18, 2025
Christine Russo, creator of What Just Happened, sits down with Shawn Nelson, CEO of Lovesac, to discuss his leadership philosophy, recent strategic hires, and the evolving dynamics of brand identity i
ListenMay 15, 2025
Christine Russo, creator of What Just Happened, sits with Tanger CEO Steve Yalof. In this wide-ranging conversation, Russo and Yalof discuss Tanger’s accelerated back-to-school timeline, the company’s
ListenApr 18, 2025
In this conversation, Christine Russo, host and creator of What Just Happened, sits with Katie Thomas from the Kearney Consumer Institute. Thomas enlightens a spin on current-day perspectives suggesti
ListenApr 3, 2025
Christine Russo, host of What Just Happened, sits down with Toby Espinosa, Vice President of DoorDash Ads, to discuss the company’s evolution and its growing role in retail media. Espinosa, who has be
ListenApr 2, 2025
Christine Russo, host of the What Just Happened podcast, sits down with Peter Pernot-Day Head of Strategic and Corporate Affairs for North America and Europe for a wide-ranging discussion.Pernot-Day s
ListenMar 19, 2025
In this episode of What Just Happened, Christine Russo interviews Sucharita Kodali, VP and Principal Analyst at Forrester Research, to unpack the ever-evolving dynamics of digital transformation in re
ListenFeb 27, 2025
Christine Russo, host and creator of What Just Happened, sits down with Evan Armstrong of the Retail Industry Leaders Association (RILA) to discuss the organization's role in shaping retail policy. Ev
ListenFeb 21, 2025
Christine Russo, Host of What Just Happened, sits down with Hugh Forrest, President and Chief Programming Officer of South by Southwest, to explore how SXSW is the ultimate gathering for creatives and
ListenFeb 16, 2025
Christine Russo, host of What Just Happened, has Tim Fehr from Happy Returns as her guest. Tim discusses the company's rapid growth and how its partnership with UPS has accelerated automation in the r
ListenFeb 4, 2025
Christine Russo, host of What Just Happened, leads a thought-provoking conversation with Dax Dasilva, CEO of Lightspeed, about the evolution of point-of-sale (POS) systems into comprehensive business
ListenJan 23, 2025
Join Russo, host of What Just Happened, as she delvesdeeply into the concept of newness in her conversation with Helen LambertKennedy, founder of Lambert Associates and The Style Pulse. The interview
ListenDec 18, 2024
Christine Russo, the host and creator of What Just Happened, hosted Michael Zakkour and Brandon Rael for the retail industry year-end recap. The discussion highlighted many key initiatives and strateg
ListenDec 10, 2024
Christine Russo, host and creator of What Just Happened, engages in an insightful conversation with Mariana Sotinas, President of Hanro USA. The discussion explores the strategic considerations behind
ListenDec 10, 2024
Christine Russo, the host and creator of What Just Happened, recently welcomed Brian Wright, Director of VolShop at the University of Tennessee, to discuss his approach to campus retail leadership. Wi
ListenDec 4, 2024
Christine Russo, founder and creator of What Just Happened, sits with Dr. Mark Grether, SVP and GM of PayPal Ads - a pivotal moment in PayPal's venture into advertising. Dr. Grether reflects on the ra
ListenNov 19, 2024
Suze Dowling, co-founder and Chief Business Officer of Pattern Brands, discussing her company's unique approach to direct-to-consumer (D2C) business and sustainable growth. Pattern operates a portfoli
ListenNov 18, 2024
The podcast "What Just Happened" features an engaging conversation with Nancy Mair, an expert in the off-price retail industry. Mair emphasizes that the success of off-price retail stems from deliveri
ListenOct 22, 2024
The podcast features an interview with Charlie Youakim, CEO of Sezzle, discussing the company's journey in the competitive "buy now, pay later" (BNPL) space. Charlie highlights the strategic milestone
ListenOct 10, 2024
In this conversation, two luxury experts, Marie Driscoll and Silvia Coleman, discuss the evolving luxury market and its complexities. Marie, with her background as an equity analyst and current roles
ListenSep 7, 2024
In this "What Just Happened" podcast episode, Christine Russo hosts Matt Powell, an industry expert in sports retail. The discussion covers e-commerce, physical retail, particularly multi-branded stor
ListenJul 24, 2024
Christine Russo hosts "What Just Happened" and welcomes Eric Schoch from NCR Voyix, who oversees the retail business. Schoch emphasizes the importance of the checkout experience in stores, highlightin
ListenJul 2, 2024
Sit Down with Christine Russo as she hosts a key technology provider in the ever-evolving ways Gen AI will help retailers and brands. Eric Best, CEO of SoundCommerce, explains the challenges of measur
ListenJun 23, 2024
Russo sits down with Simon Langevin of Coveo and here are some hightlights Introduction and Background: Simon Langevin, VP of product at Coveo, manages the e-commerce side of the business, which inclu
ListenMar 24, 2024
In a lively exchange, Christine Russo, host of What Just Happened, Kristi Argyilan SVP Retail Media Albertsons, and Brian Gleason CRO Criteo discuss the evolution and potential of retail media network
ListenMar 16, 2024
In a dynamic discussion on the evolving landscape of retail, Liza Amlani and Roz Griner shed light on the pressing challenges and opportunities facing the retail brands. Liza emphasizes the importance
ListenMar 8, 2024
Possible Miami 2024 https://possibleevent.com/ In a dynamic exchange, Christian Muche, co-founder and CEO of Beyond Ordinary Events and one of the architects behind the event Possible, introduces his
ListenFeb 25, 2024
In this insightful discussion with Joe Corbin, CEO and founder of Jumpmind, Christine Russo explores the evolution of retail technology and its impact on both customer experience (CX) and associate ex
ListenFeb 13, 2024
In this conversation between Christine Russo and Brandon Singer, CEO and founder of Retail by Mona, Singer discusses the inception of his company during the pandemic and its unique positioning in the
ListenFeb 10, 2024
In this episode of "What Just Happened," Christine Russo interviews Pano Anthos, the Founder and Managing Director of XRC Ventures. Pano emphasizes the consumer-centric approach of their venture, high
ListenNov 26, 2023
Christine Russo hosts Cara Smyth, Global Senior Managing Director ESG, Responsible Retail at Accenture, on "What Just Happened." The conversation delves into the evolving landscape of sustainability t
ListenNov 21, 2023
In this podcast episode, Christine Russo welcomes New York State Senator Jessica Scarcella-Spanton, who has been voted the 2023 Staten Island Power 100. Senator Scarcella-Spanton's bill is aimed at ma
ListenNov 20, 2023
In this interview with Assemblyman John McDonald on "What Just Happened," the focus is on his bill addressing organized retail crime in New York. The bill proposes the creation of a retail organized c
ListenNov 17, 2023
In this episode of "Fad, Trend and Strategy on What Just Happened," Christine Russo hosts David Marcotte from Kantar Consulting and James Tenser from VSN Media to discuss various trends and strategies
ListenNov 14, 2023
In this conversation between Christine Russo and Giovanni Zaccariello, Giovanni discusses the Coach's approach to physical experiences and emphasizes the importance of localization, adapting formats f
ListenNov 8, 2023
In this discussion, Christine Russo hosts Andy Lautato, COO of The Vitamin Shop, and Chris Silver, a Customer Technology Executive, to explore various topics within the retail industry. Both Andy and
ListenNov 5, 2023
In this conversation between Christine Russo and Barbara Thau, Editorial Director at Co. by the U.S. Chamber of Commerce, Barbara discusses her publication's unique approach to journalism and their fo
ListenOct 14, 2023
In this conversation between Christine Russo and Simeon Siegel, they discuss various aspects of the retail industry, particularly its presence in the stock market. Siegel emphasizes the importance of
ListenOct 14, 2023
On What Just Happened Managing Director of International Association of Department Stores - IADS (International Association of Department Stores) Selvane Mohandas du Ménil and I discuss the history an
ListenOct 1, 2023
Christine Russo hosts a podcast, "What Just Happened," discussing the distinctions between fads, trends, and strategies in retail, with guests Brandon Real and Michael Zakkor. A fad is seen as observa
ListenSep 28, 2023
Arnie Cohen, CEO of J. Peterman, was welcomed to discuss the transformation of the company's operations and the resurgence of catalog marketing. Cohen spoke about his time at J. Crew and how the exper
ListenAug 27, 2023
In this conversation on "What Just Happened," Christine Russo welcomes Benoit Koenig from Veesion, a company using AI to combat retail theft. Benoit discusses the urgent need to address the rising iss
ListenAug 13, 2023
In this conversation, Christine Russo interviews Andy Rubin, the executive chairman and founder of Trove, discussing the growth of the resale market and its impact on brands. Trove is a pioneering pla
ListenAug 12, 2023
Paul Foulkes Arellano, Circularity Educator at Circuthon® Consulting - Non-Exec Director - Fundraiser for Bioeconomy Pioneers, is welcomed in this discussion. The conversation begins by acknowledging
ListenJul 22, 2023
In this interview, Christine Russo speaks with Scott Case, the Vice President of Corporate Social Responsibility and Sustainability at the National Retail Federation (NRF). They discuss the progress a
ListenApr 25, 2023
Brian Hennessy, CEO of Talkoot, a process management system for retail and brand teams, discusses how AI has impacted Talkoot and the copywriting industry in general. He notes that while AI can be eff
ListenApr 20, 2023
Deloitte believes that consumers and consumer companies are moving towards a more utopian future, despite the dystopian impacts that exist today. Consumers are demanding reliable, safe, convenient, su
ListenFeb 4, 2023
Lectra develops state-of-the-art solutions that combine software, equipment, services and data. Premium solutions and technologies for fashion, automotive & furniture markets worldwide. Industry 4.0 -
ListenDec 28, 2022
Listen to Micky Larosse - Head of Content the Fabricant who oversees and creates the Fabricant brand narrative and storytelling and the philosophy. -The Fabricant spirit and attitude has always been t
ListenDec 12, 2022
Corporate Entrepreneur with passion for Innovation, Ecommerce, Supply chains & Emerging technologies! Nabil leads the Global Ecommerce strategy & product development at DHL Supply Chain and also as VP
ListenDec 12, 2022
Listen to CEO Donny Ouyang talk about Blackcart - the Try Before You Buy Saas solution. Try Before You Buy is an effective tool in the toolbox of ecomm enablement technologies to drive AOV and drive d
ListenOct 5, 2022
The struggle of B2B marketing to get respect, talent, awards is real but could it be old news? With the first ever Cannes Lions Creative B2B Lions, supported by the B2B Institute, a LinkedIn Think Tan
ListenSep 26, 2022
Diego Borgo takes us through what IS and IS NOT Metaverse and clarifies Culture and Community vs Commerce. Diego works with the likes of Salesforce - listen in to hear why a huge company like Salesfor
ListenSep 10, 2022
Brick and mortar CAN provide brands data too. How? Trevor Sumner and I discuss Interactive In-store content, data and decisions. And in a time when cookies is expected to go away - this could be a sil
ListenAug 30, 2022
Ever wonder how brands and retailers (together with their manufacturing partners) make hit after hit. Wondering how brands achieve longevity in this ever-so-fickle time? Well, it's about making great
ListenAug 18, 2022
Wondering why your personalization software isn't driving sales and your CAC remains so high. It's because Personalization Software, alone, will not cut it. Learn about Findmine with CEO Michelle Bach
ListenJul 21, 2022
WGSN is one of the World's Leading Insights Organizations. I sat in on Joe McDonnell's presentation at Cannes Lions: The Rise of Virtual Influencers. He and I reconnected upon our return to rehash the
ListenJul 17, 2022
Headless commerce gets lots of attention as a "must-do" but is that the whole story? Watch me dig into the discussion with Dedrick Boyd, CEO of www.techsparq.com. Boyd and his team are the go-to probl
ListenJul 11, 2022
3DLOOK is taking Fit Technology into the present and future. We've had fit technology in this industry, but we're talking about something new here, so let's learn from the what's happening and why it
ListenJun 26, 2022
Livello is a technology company solving retailers labor problems, expanding revenue opportunities and has a vision is to bring fresh food to anyone anywhere. https://www.livello.com/technologies?lang=
ListenJun 26, 2022
Learn with me as I sit down with Otailo CEO Ronit Mayer. OtailO calls itself: A smart and circular solution for online product returns management and resale, leveraging your existing retail ecosystem.
ListenJun 12, 2022
www.texbase.com is helping brands, retailers and, and and supply chain partners manage the data from materials, through testing into color. And of course, the compliance. Brands can automate their wor
ListenJun 5, 2022
Tree t is resale marketplace SAAS and Save Your Wardrobe uses digitization to optimize your existing wardrobe. Both keep apparel and other items OUT OF LANDFILLS.
ListenMay 28, 2022
If your sales require education your customer that means you are in a high-value business. Selling tech products, jewelry, cars, travel? Then you know customers require a ton of information before com
ListenMay 28, 2022
If you are curious like me, You’ll thank me later that I took this journey into the Metaverse Inner Circle (MIC) for you. While it wasn’t quite like Dante’s 7th ring of the Inferno, it was not a trip
ListenMay 28, 2022
What is Perfect Corp? The technology behind most leading beauty brands digital makeup try-on technology. They also cover skin diagnostics and other try-ons like jewelry and more. This is what you get
ListenMay 28, 2022
The is the first company that injects customer centric minute attribute back into the entire e-commerce value chain. And so you can keep the customer truly at the center. If you are in ecommerce it's
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